CYVATHION

Money‑Back Guarantee Policy

At cyvathion.quest, your confidence matters. If your purchase doesn’t meet expectations, we’re here to make it right—quickly, clearly, and fairly.

1. Qualifying Purchases

This Money‑Back Guarantee applies to eligible products and services purchased directly through cyvathion.quest under the CYVATHION brand.

  • Digital products purchased via our official checkout.
  • Subscription plans billed directly by CYVATHION.
  • Promotional offers clearly labeled as “Guarantee Eligible.”

Purchases made through third‑party marketplaces or resellers may be subject to their respective refund policies.

2. Refund Period

Eligible purchases are covered by our 30‑Day Money‑Back Guarantee, beginning on the original date of transaction.

Refund requests must be submitted within 30 calendar days. Requests received after this period may not qualify.

3. How to Submit a Claim

We’ve designed the process to be simple and transparent:

  1. Email our support team with your order number.
  2. Briefly explain the reason for your refund request.
  3. Include the email address used for the original purchase.

Our team will review your request within 3–5 business days and respond with confirmation or additional steps if needed.

4. Refund Requirements

  • The request must be submitted within the 30‑day guarantee window.
  • The purchase must be verifiable in our system.
  • No evidence of abuse, misuse, or policy violation may be present.
  • Only one refund per customer per product may be granted.

Approved refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.

5. Exceptions

While we aim to be flexible, certain purchases may not qualify:

  • Services already fully delivered and completed.
  • Custom or personalized products.
  • Accounts suspended due to policy violations.
  • Requests submitted outside the 30‑day window.

Need Help?

Our support team is ready to assist you with any questions about this policy or your purchase.

[email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)

CYVATHION Customer Care Team